Shipping

At Neogold Jewelry we ship all over Colombia. We charge a fixed rate of $15,000. If you are in Bucaramanga or within its metropolitan area, you can choose the cash on delivery payment option. This means that your order will be sent to your address and you must pay the shipping cost upon receipt. This option does not apply to other cities, only to Bucaramanga and its metropolitan area. You can also buy online and pick up your product at our store.

How long does it take for my order to arrive?

Once you make your purchase, your order will be processed within the next 3 business days. All our orders are shipped through the TCC company and take between 2 and 3 business days to arrive directly to your doorstep, once it is in the hands of the carrier.

How can I track my order?

Once your order is dispatched, our platform will send you an email with all the information about the status of your shipment and the tracking number so you can track your package.

How much does shipping cost?

At Neogold Jewelry we have a fixed shipping rate regardless of the area or place in the country you are in and regardless of the number of products you order. The value of this rate is $15,000 COP.

Does the shipping fee include any insurance? What happens if my order is lost?

All our shipments are insured, the cost of the insurance is already included in the price. Don't worry, we are responsible for ensuring that you receive all your purchases satisfactorily. In the event that the product is lost, we will follow up with the transport company and send you a new part.

Because these are such delicate pieces, what happens if one of my jewels arrives with a defect or damage?

You can make your purchase with peace of mind, at Neogold Joyerías we take care of carefully packing and packaging each of the pieces so that they arrive in perfect condition to our customers. In case you receive a piece with a defect, you can request an exchange according to our exchange and return policy that you can consult here.